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You may return Your parcel back or change some items during 14 days from the time You have received it. Return’s address:
Brivibas gatve 261, Riga, Latvia, LV-1006
Returning products You can change for other products from Burlesque-Lingerie.com internet shop or get Your money back (except the delivery cost).
There are a few Burlesque-Lingerie.com items which cannot be returned for hygiene reasons, these are:
- sets, what contains panties or hosiery
- nipple petals
- Product should be in original box with original labels;
- Product can't be used or washed;
- Product shouldn’t have other odor: tobacco, sweat, perfume, and others;
- Product must meet hygiene requirements;
- Returning delivery cost pays client, except products, what have some defect;
- You should write what You want to have for returning product – get other items or get money back;
- If product has some defect, You should attach Your payment for returning delivery. The products You should send back via Post as registered package;
- Money return will be made during 10 working days, but not longer, than 21 calendar days;
- Returning a product, You should use our returning form (download)
- If there will be some kind of disputs, will be assigned an expertise.
How can you return something?
Check that the items you're intending to return meet our returns guidelines.
Then follow these instructions to request a return:
Step 1: Put the item(s) you intend to return along with the original invoice, returning form, product tags and product packaging in a shipping box.
Step 2: Seal the box securely with a tape.
Step 3: Send us the packed box through your preferred POST service. Ensure that the following address is securely pasted on the returns box -
Brivibas gatve 261, Riga, Latvia
Step 4: Once you have shipped the box, send us an email at [email protected] to inform us about the returns shipment. Please include your original order ID number in the email.
We will notify you via e-mail of your refund within 10 working days of receiving your courier.
If You have some questions, You can contact us by e-mail: [email protected]